Already have an Ice Wireless e-SIM activation QR code? Follow these steps:
Open Settings > Cellular
Tap Add Cellular Plan
Scan your Ice Wireless e-SIM QR code
Follow the prompts and choose your default line
Contact us and we’ll send your personalized e-SIM QR code instantly via email.
Call: 1-855-474-7423
If you're moving your Ice Wireless eSIM to a new phone:
Note: eSIMs are unique and cannot be reused once removed.
An e-SIM (embedded SIM) is a digital SIM that allows you to activate a mobile plan without a physical SIM card. It’s built into your phone and works just like a regular SIM.
Before getting started, check that your phone supportseSIM.
Most newer smartphones support e-SIM.
To check if your device iscompatible, simply dial *#06# on your phone. If an EID number appearson screen, your device supports e-SIM.
Simply scan the QR code provided in your welcome email or on your account dashboard. Your phone will guide you through downloading and activating your Ice Wireless e-SIM profile.
Most newer smartphones support e-SIM. To check if your device is compatible, simply dial *#06# on your phone. If an EID number appears on screen, your device supports eSIM.
Popular eSIM-compatible devices include:
• iPhone XR and newer
• Google Pixel 3 and newer
• Samsung Galaxy S20 series and newer
Make sure you're connected to Wi-Fi and that your phone supports e-SIM. If the problem continues, restart your phone and try again. If issues persist, contact our support team at support@icewireless.ca.
Yes! Most dual-SIM devices allow you to use both an e-SIM and a physical SIM simultaneously, perfect for separating personal and work numbers or using Ice Wireless when traveling to our network coverage areas.
Deleting your e-SIM profile will deactivate your Ice Wireless service on that device. If this happens, contact us and we’ll resend your activation QR code.
Make sure you're connected to Wi-Fi and that your phone supports e-SIM. If the problem continues, restart your phone and try again. If issues persist, contact our support team at support@icewireless.ca.
e-SIM's are device-specific and cannot be transferred automatically. Contact Ice Wireless support to request a new QR code for your new device.
No. Ice Wireless e-SIM activation is free with your plan.
Available for both iOS and Android, the Ice Wireless App is free and easy to use.
The e-SIM activation was seamless and saved me so much time. Great value and super convenient — no physical SIM needed!
Activating my e-SIM was quick and effortless. The value for what I’m paying is excellent. I was connected in minutes!
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